Frequently Asked Questions (FAQ) — The Complete Guide to hij77 Betting Platform

An accumulator (or "Acca") combines multiple betting markets onto a single slip. To place one on bij77:

• 1Click on your preferred odds for the first match — it will be added to your bet slip.
• 2Then click the odds for your second and third matches — they'll all stack up on the same slip.
• 3Select the "Accumulator" or "Combo" tab on your bet slip (not Single).
• 4Enter your total stake and click "Confirm Bet".

You can add up to 20 selections. If all selections win, the odds multiply together for your total payout. One wrong selection and the entire bet is lost — so it's wise to start with fewer selections.

To update your personal information on bij77:

• 1Log in and click your name in the top right corner → select "Profile Settings".
• 2Go to the "Personal Information" tab, where you can view your name, address, and date of birth.
• 3To update your mobile number or email, go to the "Contact Information" tab and click the "Change" button.
• 4An OTP will be sent to your new number or email — enter it to confirm.

Important: If your KYC verification is complete, you cannot change your name or date of birth on your own — you'll need to raise a support ticket. Provide your ID document and reason, and the update will be processed within 3–5 business days.

There are typically three reasons an account gets locked on bij77:

• Consecutive incorrect password attempts: After 5 failed attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password using "Forgot Password?"
• Security Concern: If unusual login activity is detected, bij77 may temporarily suspend your account as a security measure. You will receive an SMS on your registered mobile number.
• KYC Incomplete: If verification is not completed within the specified timeframe, certain features may be restricted.

For any account issue, contact bij77's live chat — provide your registered number and the last four digits of your NID, and most cases are resolved within 15–30 minutes.

After match results are officially confirmed on bij77, winnings are typically Within 5–15 Minutes Your winnings are credited to your bij77 wallet. However, there are some exceptions:

• Live Bet: Within 5 minutes of the match ending.
• Pre-Match Bet: Typically 10–30 minutes after the match ends and the result is confirmed.
• Disputed matches or DLS method: Awaiting official results can take up to 24 hours.

Once funds are credited to your wallet, withdrawal requests to bKash/Nagad will be processed Within 1–6 Hours funds are deducted. Withdrawals made between 11 PM and 7 AM may be processed the following morning.

Enabling Two-Factor Authentication (2FA) on bij77 means you'll need to enter both your password and a one-time OTP sent to your mobile at every login. To set it up:

• 1Log in and go to "Profile Settings" → "Security" tab.
• 2Click the "Enable" button under the "Two-Step Verification" section.
• 3A confirmation OTP will be sent to your registered mobile number — enter it to proceed.
• 4You can also link the Google Authenticator app — simply scan the QR code to get started.

With 2FA enabled, no one can log into your account even if they know your password — access requires a mobile OTP. bij77 strongly recommends that all members keep 2FA turned on.

No. Under bij77's policy, each individual may only register one account. Creating multiple accounts is strictly prohibited and constitutes a direct violation of the Terms and Conditions.

If it is found that a single person is operating multiple accounts:

• All accounts will be permanently closed.
• All winnings earned from bonuses will be forfeited.
• Your original deposit may or may not be refunded, subject to review.

However, two different individuals in the same household (e.g., a husband and wife) may each register with separate NID and mobile numbers. If both accounts are registered from the same device or IP address, it is advisable to notify support in advance for verification.